emotional labor
"Emotional labor" involves managing and regulating emotions to fulfill the demands of a job or social interaction, often to ensure positive experiences for others.
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Definition
C1Workplace
(professional, service)Managing feelings and expressions to meet job requirements, especially in customer-facing roles.
Example
- Customer service representatives often perform emotional labor to keep clients satisfied.
- Nurses engage in emotional labor by showing empathy and compassion to patients.
C1Interpersonal Relationships
(informal, social)Regulating emotions and expressions to maintain positive interactions in personal relationships.
Example
- In friendships, emotional labor might involve listening and providing emotional support.
- Parents often perform emotional labor to create a nurturing environment for their children.